Return Policy

We are committed to total customer satisfaction. That's why we never charge a restocking fee on retail orders.

Need to make a return?

  1. Simply log in to your account, select the order that contains the item you would like to return, and follow the steps to generate your Return Form.
  2. If you are within the contiguous U.S., we will provide a traceable, insured UPS label for a fee of $7.99. Depending on your state, sales tax may be charged on the shipping label fee. If you choose this method, you will receive your refund to your original payment method. If you would like your return refunded in the form of store credit, we will waive the $7.99 fee and you can return your item for free. Print and attach the label to the outside of your package, ensuring no barcodes are obscured.
  3. Drop your package off with the shipping carrier notated on your shipping label.

Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 3-5 business days.

PLEASE NOTE: All clearance and open box sales are final. We cannot accept returns on clearance, open box or customized items. We do not refund original shipping costs on returned orders. Please use the insured UPS label provided in the return process. Shipping fees for packages sent without this label are not eligible for reimbursement.

All store credit issued by TacticalGear.com will have an expiration date of one year from the date of issuance. This means that any unused store credit remaining after one year will expire and become void.

If you need assistance with the return process, contact us and we can help!

Ballistic Body Armor

Body armor, including soft armor, hard armor, armor plates and helmets cannot be returned or exchanged. This policy is in place in order to insure ballistic protection and the safety of our customers.

Embroidered Items

Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.

Did we mess up your order? We're sorry! Please contact us and we'll send you a corrected version as soon as possible!

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the UPS Store or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. The cost of additional packing materials are not eligible for reimbursement. We apologize for any inconvenience.

Exchanges

We do not process traditional exchanges. Want to exchange an item?

  1. Return your original item. Once we receive and process your return, we will issue an immediate credit.
  2. Place a new order. We will ship your new order promptly, reducing the wait time for replacement items.